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Welcome to GearUpE. By using our website and purchasing products, you agree to the following terms and conditions. Please read them carefully.
General Terms
GearUpE provides its products and services under the following conditions. By accessing, using our website, or purchasing from us, you agree to comply with these Terms and all applicable laws.
Product Use and Safety
Our products including Smart Glasses, Thumb Camera, Action Camera, and BT Headsets are designed for personal and commercial use. You agree to use all products strictly in accordance with the instructions provided and for lawful purposes. Some products may contain small parts or utilize wireless technology. You are responsible for ensuring safe usage and complying with local regulations regarding electronic devices. You are responsible for ensuring product compatibility with your devices and systems before making a purchase.
Orders and Payments
By placing an order, you agree to purchase the products at the price listed, subject to availability. Payment must be received in full before your order is processed and shipped. We reserve the right to refuse or cancel orders at our discretion.
Shipping and Delivery
Shipping and delivery times are estimates and may vary depending on your location. We are not liable for delays caused by shipping carriers, customs, or other events outside our control. Once the carrier takes possession of the products, the risk of loss passes to you.
Returns and Refunds
We offer a return policy for products that are defective or damaged upon arrival. Please contact our support team within thirty days of receiving the item to initiate a return. Refunds are processed according to our return policy.
Warranty and Support
All products are covered by a twelve-month warranty against manufacturing defects. Warranty details are provided with each product. We provide customer support for troubleshooting, product inquiries, and technical assistance. Contact us at sales@gearupe.com.
Disclaimer and Limitation of Liability
Our products are provided on an as is and as available basis. We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products. For electronic products including but not limited to Smart Glasses and BT Headsets, we recommend following all safety guidelines. We are not liable for any damage or injury caused by improper use, installation, or modification of the products. Our total liability to you, in any circumstance, is limited to the amount you paid for the product or service that caused the issue.
Intellectual Property
All content on our website, including logos, images, and text, is owned by or licensed to us and is protected by intellectual property laws. You agree not to reproduce, distribute, or exploit any content without our prior written consent.
Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated Last Updated date. Continued use of our website after changes constitutes your acceptance of the modified Terms.
Governing Law and Contact
These Terms are governed by the laws of Hong Kong SAR. If you have any questions, please contact us at sales@gearupe.com.