運送政策

At GearUpE, we are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy below.

Processing Time
Orders are typically processed within one to two business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email once your order has been shipped.

Shipping Methods and Delivery Times
We offer standard and express shipping options. Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided for reference only and are not guaranteed. Please note that delivery may be delayed due to customs clearance, weather conditions, or other unforeseen circumstances.

Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method you choose. You will see the total shipping cost before completing your purchase.

Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery on the carrier's website.

International Shipping
We ship to most countries worldwide. Please be aware that international orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These charges are the buyer's responsibility and are not included in our shipping fees. We recommend checking with your local customs office for more information before placing an order.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at sales@gearupe.com with your order number and any relevant details. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund as appropriate.

Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request before the order is shipped.

Contact Us
If you have any questions about our shipping policy, please contact us at sales@gearupe.com. We are here to help.